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Wholesale Banking

Accessibilité France

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Providing better support for our customers and employees with disabilities is a priority for ING in France. This is why we have set up a dedicated service from 2020 so that people who are deaf or hard of hearing can talk to our advisers by telephone. 

In order to improve the accessibility of all its sites, ING in France commissioned an audit from Temesis, the main results of which are set out in the statement below. This analysis enabled us to identify the priority projects to be carried out and to draw up our multi-year accessibility plan as well as an annual action plan. 

ING is currently [April 2024] working on setting up an accessible digital platform using the WCAG (Web Content Accessibility Guidelines) standard. We recognise that most ING pages are not yet fully compliant. We are striving to develop a WCAG compliant banking environment, so we encourage our customers and any other interested parties to report any issues to us by emailing accessibilite.france@ing.com. 

Multiannual plan and annual accessibility plan

The law makes it compulsory to publish a three-year multiannual plan. The aim is to inform the public of the resources and actions put in place to make websites and applications accessible to all, and more specifically compliant with the RGAA (Référentiel Général d'Amélioration de l'Accessibilité). The multiannual plan for the accessibility of ING's websites and applications in France was published on 20 April 2021 and is available for consultation at this address. The multiannual plan must be accompanied by an annual action plan detailing the operations scheduled and implemented for the current year, as well as the status of these actions. The 2021 annual plan is available by clicking on this link. 

Accessibility declaration

ING undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005. This accessibility statement applies to the ING Wholesale Banking in France website. 

Compliance status

The ING Wholesale Banking in France - ING (ingwb.com) website does not comply with the RGAA 4.1 general accessibility guidelines.
Establishment of this accessibility declaration
This declaration was drawn up on 2 June 2021 and revised on 22 April 2024.

Feedback and contact

If you are unable to access content or a service, you can contact us to be directed to an accessible alternative or to obtain the content in another form. Contact us: accessibilite.france@ing.com

Legal recourse
If, after notifying us of a problem that prevents you from accessing the content of our site, you feel that you have not received a satisfactory response, you may contact the Défenseur des droits by writing to :

Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07
Send a letter by post (free, do not use a stamp)