Cookie settings

Cookies are small text files stored on your device to identify you and can be used to remember user preferences and analyse traffic to further improve our website. We may share information about your use of our site with our social media, advertising and analytics partners. By clicking "Accept all cookies", you agree to the use of all cookies as described in our cookie statement or "Accept only essential cookies" to only use cookies that are necessary for the functioning of our site.

Read our cookie statement here.

You can choose to adjust your preferences at any time.

Wholesale Banking

Complaints procedures

If you are not satisfied with the service provided by ING, you may submit a complaint. To enable us to handle your complaint efficiently, we have established complaints procedures. Information regarding the applicable complaint procedure can be found below.

Please make your selection:

Austria

Belgium

Bulgaria

Czech Republic (combined Czech/English version)

France / France, French version

Germany

Hungary

Ireland

Italy

Luxembourg

The Netherlands / The Netherlands, Dutch version

Poland

Portugal

Romania

Slovak Republic / Slovak Republic, Slovak version

Spain

Switzerland

Turkey

Ukraine

United Kingdom