Legal information
All the content on our website has been carefully selected by ING Bank, a branch of ING-DiBa AG. However, ING Bank cannot assume any liability for the correctness, accuracy, up-to-dateness, consistency or completeness of this content.
No advice
Our website provides general information only; it neither constitutes personal advice, nor is it designed to replace it. Our staff will be happy to discuss your options in a personal consultation.
Copyright
The text, images, graphics, trademarks and logos on our website are protected by copyright and exploitation law. All rights reserved.
Information on intragroup exemptions from EMIR margin requirements
No liability for the content of linked pages
These web pages may contain links to web pages belonging to other providers, the content of which is not necessarily authorised or continuously monitored by ING Bank. ING Bank therefore assumes no liability for the content of web pages operated by third-party providers.
Provider and publisher
ING Bank, a branch of ING-DiBa AG
Hamburger Allee 1
60486 Frankfurt am Main, Germany
Telephone: +49 (0) 69 27222-62591
Fax: +49 (0) 69 27222-62208
SWIFT BIC: INGBDEFFXXX
ING Bank, a branch of ING-DiBa AG, is registered in the commercial register of the Frankfurt am Main District Court, HRB 7727.
Managing Directors
Steffen Atzbach
Eva Smolen
Chair of the Supervisory Board
Dr. Claus Dieter Hoffmann
Competent Supervisory Authority
European Central Bank
Sonnemannstraße 20
60314 Frankfurt am Main, Germany
Federal Financial Supervisory Authority
Address in Bonn:
Graurheindorfer Straße 108
53117 Bonn, Germany
Address in Frankfurt am Main:
Marie-Curie-Str. 24–28
60439 Frankfurt am Main, Germany
Telephone: +49 (0) 228/4108-0
Fax: +49 (0) 228/4108-123
Email: poststelle@bafin.de
Editors
ING Bank, a branch of ING-DiBa AG
Corporate Communications
Telephone: +49 (0) 69 27222-62592
Out-of-court dispute resolution
The bank participates in the dispute resolution procedure of the "German private banks' ombudsman scheme" (www.bankenombudsmann.de). This enables consumers to appeal to the private banks' ombudsman to resolve a dispute with the bank. If the subject of the complaint relates to a dispute over a payment services contract (Section 675f of the German Civil Code), customers who are not consumers can also appeal to the private banks' ombudsman.
More detailed provisions are contained in the "Rules of Procedure for resolving customer complaints in the German banking industry", which can be provided upon request or found online at www.bankenverband.de. Complaints must be made in text form (e. g. by letter or email) to the Customer Complaints Office of the Association of German Banks e.V., Postfach 04 03 07, 10062 Berlin, Germany, email: ombudsmann@bdb.de.
European online dispute resolution platform
The European Commission has set up a European online dispute resolution platform (ODR platform). Consumers can use the ODR platform to resolve out-of-court disputes arising from online contracts with companies established in the EU.