Request your unclaimed funds

In line with ING Philippines Retail Exit, the ING mobile app has been discontinued and all ING accounts have been closed as of 26 October 2022, 12 noon.

All accounts with remaining balances after the said date were charged a one-time processing fee of PHP 1,000 per account or the total balance left in the account, whichever is lower. This fee covers post-closure system maintenance, account verification, and balance withdrawal service-related costs after the app closure.

We understand that you may not have been able to zero out your account before the app closure. Starting 15 November 2022, you may request your unclaimed funds by following the steps below.

Contact us

STEP 1: Send an email to customercare@asia.ing.com

Our team will review your request and provide the process and list of applicable documentary requirements.

STEP 2: Submit the required documents via email to customercare@asia.ing.com

For your security, our team will review and verify your submission.

STEP 3: Visit our office and we will take care of the rest

After the initial review, you will be given a schedule to personally visit ING’s office and submit the hard copies of your documents. Once we fully validated your requirements, we will process the fund transfer to your nominated bank account.

Account verification and security

Please note that personal information and documents will be required to verify your identity and facilitate the request on your unclaimed funds. For your safety and security, always remember to only reach us through the published contact details on this page. Please do not entertain or engage with individuals who may claim to be a representative from ING and offer assistance or services to recover your unclaimed funds. All email correspondence regarding claims and inquiries will be done only through ING’s official email address: customercare@asia.ing.com. Moreover, unscheduled visits to ING’s office to process requests will not be accommodated so as to ensure the proper and orderly processing of requests.

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Legal Notes

For concerns, please send us an e-mail via customercare@asia.ing.com. Deposits are insured by PDIC up to Php 500,000 per depositor. ING Bank N.V., Manila Branch is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph).

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