Create a secure work environment
Protect your computer against computer viruses
Computer viruses and other malicious software (ransomware and trojans) are common and rapidly spreading threats. Software like this can be very harmful to your computer and seriously threatens safe use of internet banking, other banking applications and personal data. As a consequence you may not be able to use the access means until you have removed the harmful software and reinstalled the software of the smartcard reader.
Make sure you always use the latest version of your anti-virus program and update it regularly. Always check whether the anti-virus software is active when using your computer and regularly scan your computer for viruses.
Keep your operating system up-to-date
Your computer’s operating system works in close cooperation with internet banking. Ensure that your operating system is still supported by the vendor, keep it up-to-date by installing all available security updates and patches to prevent unauthorised persons from using possible vulnerabilities in your operating system and penetrating your computer environment. When using Microsoft Windows, you can use the update functionality provided by Windows or download updates from the Microsoft Windows site. Consult your operating system’s website for more information.
Update your internet browser
Internet browsers are regularly challenged by unauthorised persons trying to use security leaks to gain access to your system. Make sure your internet browser is always up-to-date and install security updates as soon as possible. When using Microsoft Internet Explorer, you can use the update functionality provided by Windows or download updates from the Microsoft Windows site. Consult the Microsoft website or your browser’s website for more information.
Install a firewall
When using an internet connection, you run the risk of unauthorised persons accessing your computer via the internet. Use a firewall as a basic protection for your computer. Your internet provider or IT supplier can advise you on a firewall.
Secure your network infrastructure
If your computer is connected to a network, you should be careful when sharing files or programmes via this network. Have the file sharing options with other computers switched off or use very strict settings. Prevent unauthorised users from accessing your network and ensure all access is supervised.
Create and maintain a clear responsibility matrix within your organisation
Internet banking is protected in several ways. On top of that, it is necessary that you implement security measures within your organisation. Be sure that you always know who is mandated and responsible for using internet banking and ensure that the right use is supervised. Using different roles for approving orders before they are sent to ING makes it more difficult for fraudsters to make fraudulent payments.
Do not use public computers and free public Wi-Fi networks
Do not use a public computer to access ING’s internet banking services such as in an internet café or library because the security level of public computers is unknown. Also avoid using outside networks such as free hotspots or public Wi-Fi to access ING’s internet banking services. You do not know who is eavesdropping on your communication.
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