Legal information

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ING Bank, a branch of ING-DiBa AG
Hamburger Allee 1
60486 Frankfurt am Main, Germany
Telephone: +49 (0) 69 27222-62591 
Fax: +49 (0) 69 27222-62208
SWIFT BIC: INGBDEFFXXX

ING Bank, a branch of ING-DiBa AG, is registered in the commercial register of the Frankfurt am Main District Court, HRB 7727.

Steffen Atzbach
Eva Smolen

Dr. Claus Dieter Hoffmann 

European Central Bank
Sonnemannstraße 20
60314 Frankfurt am Main, Germany

Federal Financial Supervisory Authority
Address in Bonn:
Graurheindorfer Straße 108
53117 Bonn, Germany

Address in Frankfurt am Main:
Marie-Curie-Str. 24–28
60439 Frankfurt am Main, Germany
Telephone: +49 (0) 228/4108-0
Fax: +49 (0) 228/4108-123
Email: poststelle@bafin.de

ING Bank, a branch of ING-DiBa AG
Corporate Communications
Telephone: +49 (0) 69 27222-62592

The bank participates in the dispute resolution procedure of the "German private banks' ombudsman scheme" (www.bankenombudsmann.de). This enables consumers to appeal to the private banks' ombudsman to resolve a dispute with the bank. If the subject of the complaint relates to a dispute over a payment services contract (Section 675f of the German Civil Code), customers who are not consumers can also appeal to the private banks' ombudsman.

More detailed provisions are contained in the "Rules of Procedure for resolving customer complaints in the German banking industry", which can be provided upon request or found online at www.bankenverband.de. Complaints must be made in text form (e. g. by letter or email) to the Customer Complaints Office of the Association of German Banks e.V., Postfach 04 03 07, 10062 Berlin, Germany, email: ombudsmann@bdb.de.

The European Commission has set up a European Opens in a new tabonline dispute resolution platform (ODR platform). Consumers can use the ODR platform to resolve out-of-court disputes arising from online contracts with companies established in the EU.