FAQ New ING Commercial Card Portal and App 2025

Q: When will we introduce this new app and portal?
A: We will launch the new app and portal as soon as possible and will inform you by email about the exact date.

Q: What will change when the new app and portal are introduced?
A: There will be a new app that you can download from the App Store or Google Play Store and a new online environment (portal). You will receive the login details via email to access the app and portal.

Q: What are the benefits of the new ING Commercial Card App and Portal?
A: The new app and portal are easier to use. With the new app and portal, you can view your PIN and activate your card. Additionally, the programme administrators can make changes for all the cards in their programs.

Q: I have not received an email, what should I do?
A: If you have not received an email from us by April 20th, it is possible that we do not have the correct email address in our administration. Contact our Corporate Card customer help desk to verify and update your email address.

Q: What can I do to ensure this migration goes smoothly for me?
A: Check if your mobile phone number is up-to-date in the email you received from us. If you have not received an email, contact our Corporate Card customer help desk. If the number in the email is incorrect, follow the steps described under Opens in a new tab‘What action do you need to take?’

Q: How can I update my mobile phone number and email address before the switch?
A: Follow the steps described under Opens in a new tab‘What action do you need to take?’

Q: What if my mobile phone number or email address are incorrect when I switch to the new app and portal?
A: You cannot use the new app and portal. You first need to correct the incorrect email address and/or mobile phone number before you are able to log in to the new app and portal.

Q: How can I, as a cardholder, update my mobile phone number and email address before the migration?
A:  Download the Opens in a new tabindividual card change form, fill in question 1, 5b (5d for email address) and 6 (signature Pogramme Administrator), scan and mail to Opens in a new tabcorporate.card.backoffice.nl@ing.com

If this is not possible, call the Corporate Card customer help desk. Please note waiting times can be longer than usual.

Q: How can I, as a Programme Administrator, update my mobile phone number and email address before the migration?
-Download the Opens in a new tabcompany account change form, fill in question 1, 3f (3h for email address) and 8 and mail to Opens in a new tabcorporate.card.backoffice.nl@ing.com
-Change your and your cardholders credentials easily today in Opens in a new tabSmart Data Real Time Account Management if activated for your company.
If this is not possible, call the Corporate Card customer help desk. Please note waiting times can be longer than usual.