MiFID policy and inducements
The Markets in Financial Instruments Directive, or MiFID, is a European directive that aims to protect investors, foster further competition in the financial services industry and increase market transparency.
It covers almost all financial instruments and investment services and applies across the European Economic Area - all 27 member states of the European Union plus Norway, Iceland and Liechtenstein.
ING has always considered integrity and transparency to be the basis of any long-term client relationship. We are committed to implementing the required changes so that our clients benefit from the opportunities MiFID has to offer.
If you are a client of ING Wholesale Banking, receiving ING MiFID services, you have been sent a classification letter and an information pack on MiFID. This page and our page on Disclosure and Reporting tell you about the essential elements of MiFID and how they apply to you.
ING’s key policies are set out below and can be accessed via the links.
In the event that you have questions or queries, please do not hesitate to contact Arden Vega, ING Compliance Amsterdam at Compliance.financial.markets@ingbank.com.
MiFID policies and forms
For ING Bank N.V. and its branches and subsidiaries. The ING WB Terms of Business for Professional Clients and ECPs are legally-binding terms which set out the basis upon which we provide our services to you and describe your rights and obligations as a client.
- ING WB Best Execution and Order Handling Policy
English - Dutch - French - Slovak - Romanian - Best Execution and Order Handling Policy FAQ
English - Dutch - Slovak - ING WB Inducements Policy
English - Dutch - Romanian - ING WB Conflicts of Interest Policy
English - Dutch - French - Slovak - Romanian - ING FM Global Complaints Policy
English - Romanian*)- Slovak - ING SI Commercial Policy
English - Romanian- ING UK SI Commercial Policy
English
- ING UK SI Commercial Policy
- ING WB DCM Allocation Policy
English - ING DPE/DRR Policy
English
*) Pentru procesul local de reclamatii si petitii va rugam sa consultati ing.ro, sectiunea Reclamatii si petitii
Forms
Also available in: Romanian
Contact
If you have a question or a complaint about our information on MiFID II, please fill in your details in the contact e-mail.
| Retail | Professional |
| I have a question | I have a question |
| I have a complaint | I have a complaint |
Other languages
| Language | Intro | Contact |
| Dutch | Indien u een vraag of klacht heeft over onze informatie van MiFID II, laat dan uw gegevens achter in een contact e-mail. | Retail Ik heb een vraag Ik heb een klacht |
| Czech | Pokud máte dotaz nebo stížnost týkající se naší informace k MiFID II, vyplňte, prosím, podrobné informace v emailu. | Zákazník Mám dotaz Mám stížnost |
| French | Si vous avez une question ou une plainte concernant nos informations sur MiFID II, veuillez entrer vos coordonnées dans le mail de contact. | Particulier J'ai une question J'ai une plainte |
| German | Zu Fragen oder Beschwerden über unsere Informationen bezüglich MiFID II senden Sie bitte Ihre Kontakt- informationen via E-Mail. | Kleinanleger Ich habe eine Frage Ich habe eine Beschwerde |
| Hungarian | Amennyiben kérdése, észrevétele merülne fel a MiFID II-vel kapcsolatban nyújtott információkkal kapcsolatban, kérjük szíveskedjen ezt a kapcsolatfelvételi e-mailben megadni. | Lakossági ügyfél Kérdésem van Panasszal élek |
| Italian | Se avete domande o reclami sulla nostra informativa su MiFID II, fornite i vostri dettagli nella e-mail di contatto. | Retail Ho una domanda Ho un reclamo |
| Polish | Jeśli masz pytanie lub reklamację dotyczącą prezentowanych przez nas informacji o MiFID II proszę podaj szczegóły w emailu. | Detaliczny Mam pytanie Składam reklamację |
| Romanian | In cazul in care aveti intrebari sau o reclamatie cu privire la informatiile furnizate de noi cu privire la MiFID II, va rugam sa completati detaliile dumneavoastra in mesajul electronic de contactare. | Retail Am o intrebare Am o reclamatie |
| Spanish | Si tiene alguna queja o reclamación en relación a nuestra información sobre MiFID II, por favor rellene sus detalles en el contacto e-mail. | Retail Tengo una pregunta Tengo una queja o reclamación |